Warranty
Playhouse Warranty
All of our kids playhouses and swing sets come with a manufacturer limited warranty that carries a 5-year guarantee to be free from defects in workmanship and materials.
– The warranty is valid for as long as the playhouse / swing set remains at the original address of delivery.
– Should the playhouse / swing set be relocated to a new destination, this warranty will be discontinued.
– Any customer concerns are addressed in a timely fashion. We take pride in taking care of our customers.
– Shopping Troy LLC disclaims liability for damages caused by, including but not being limited to, natural disasters, fire, vandalism, or storms with wind speeds exceeding 35 mph, thus excluding these causes from warranty coverage.
– Defects such as cracking, checking, rough surfaces, etc. are normal features of natural wood products such as our playhouses and swing sets. Quality inspection allows for natural characteristics to be present and do not affect the structural integrity of the playhouses or swing sets.
Rid On Toys Warranty
Our Goods come with a six (6) months’ manufacturer warranty against defects commencing from the date of purchase from us (“Warranty Period”), however, you may still be protected under consumer laws beyond the Warranty Period. This warranty against defects does not apply to defects or damage caused by misuse, exposure to liquid or excessive heat, abnormal use, abuse or defects or damage caused by external events outside of Our control. If You discover a fault or manufacturer defect, you must cease using the Goods and if it is within the Warranty Period you have the right to seek for the Goods to be repaired or replaced.
United States Consumer Law
Please note that this Warranty Policy does not impact your rights under the United States Consumer Law and Regulations. Our goods come with guarantees that cannot be excluded under the United States Consumer Law. The warranties and item support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the United States Consumer Law.
Lodging a Warranty Request
To claim under this warranty you can return the defective Goods to us at your expense, together with proof of purchase, within the Warranty Period. You will be requested to provide a description of the defect and your personal details. We will inspect the returned Product. If on inspection of the returned Goods we determine that the defect is covered by this warranty, we will either make suitable repairs or provide a replacement. If we determine that the defect is not covered by this warranty, we will provide You with a full explanation, and if requested, the Goods will be returned to You at your cost. If, at any stage, your Product is found to be defective within the Warranty Period and it is repaired, the Warranty Period on the Product will not extend the original Warranty Period.
In the event of a particular part failing, Shopping Troy USA will supply parts required free of charge. The new parts will need to be collected from our warehouse. Where parts have to be posted customer will be required to pay for postage. In the event of an item not working after replacement parts are installed, the buyer is responsible for the cost of returning the item to us. Item can be dropped off at our warehouse or posted to us. Postage cost will not be refunded by Shopping troy USA.