Product returns cannot be made by the Customer without the prior knowledge and approval of Shopping Troy Australia. If you wish to seek repair, replacement or a refund for a product, please contact us and we will explain the requirements to you. This may include you providing proof of purchase and evidence of the faulty product to us. Customers may return unopened products sold and fulfilled by Shopping Troy Australia within 14 days of delivery for a refund (with any additional costs in respect of delivery/re-delivery being at your own expense unless Shopping Troy Australia determines that you have received an incorrect or defective item). The total refund amount will be the purchase price of the product less the actual shipping costs incurred by us in respect of such product, as determined by the relevant postage company, if such shipping costs are greater than our delivery fee as set out on the Website or any invoice issued by us (it being acknowledged that the delivery fee is not a true reflection of the actual shipping costs which we incur in dispatching products to our customers). If the actual shipping costs incurred by us in shipping a Product to you do not exceed the delivery fee set out on the Website or any invoice issued by us, the total refund amount will be the purchase price of the product less the delivery fee. Any refund we make will be by the same payment method used to purchase the product. If a product is found not to be defective, we will return the product to you.
All returns should be via registered post and customer should provide Shopping Troy Australia with tracking details before dispatching the item. Returns received in a damaged state will not be accepted. Unless a product is faulty or defective under the manufacturer’s warranty, it will not be accepted by Shopping Troy Australia in an opened or used state. This includes the removal of any product seals, shrink wrapping, protective materials, stickers or product attachments and/or accessories.
Special or custom-made orders placed by Customers may not be returned for refund or exchanged.
Products that have been returned under warranty and are deemed by Shopping Troy Australia to be misused, abused, or subject to inappropriate handling will not be accepted for refund or exchange.
Shopping Troy Australia may, at its discretion, charge a 10% re-stocking fee on returned products due to change of mind. All returned products must arrive undamaged and in ‘sale-able’ condition, including being sealed, unopened and unused.
You have a duty of care for the product while it is in your possession. If you damage products then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.
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